Terms and Conditions

Terms of Trade
Terms & Agreement
1. Customer Agreement
2. Customer Application
3. Orders And Delivery Of Goods
4. Return Policy
5. Price of Goods and Payment
6. Out of Stock and Substitution
7. Packaging and Labelling of goods
8. Intellectual Property Rights

Usage & Privacy Policy
1. Respecting your privacy
2. What personal information do we collect and store?
3. How is personal information used?
4. How can you check and update your personal details and preferences?
5. How can you remove your personal details from Hunterstone?
6. Is Hunterstone secure?
7. What are cookies and how does Hunterstone use them?
8. Does Hunterstone comply with applicable laws?
9. More information




Terms & Agreement
1.CUSTOMER AGREEMENT - An agreement exists between you and Hunterstone, once Hunterstone accepts an order or Hunterstone receives the order and does not reject it within fourteen days.

2.CUSTOMER APPLICATION - You must complete a customer application before placing an order for goods with Hunterstone. You warrant that all information and data provided by you in the customer application is accurate, complete and up to date. You must promptly inform Hunterstone if there is a change to this information or data. Set up costs: You are responsible for any costs associated with accessing the Hunterstone web site and placing an order for goods with Hunterstone, including any Internet provider fees. Delivery area: In order to purchase goods from Hunterstone, the Delivery Address which you nominate must be within a suburb where Hunterstone provides delivery services. Please ensure that your delivery address and suburb are correct, as orders for delivery to addresses in suburbs that are not in the Hunterstone delivery area will not be processed. Hunterstone will advise you if the Delivery Address which you nominate ceases to be in an area where Hunterstone delivers Goods. Hunterstone will not be obliged to continue to deliver goods to you if you change your Delivery Address and the new Delivery Address which you nominate is not in an area within which Hunterstone delivers goods.

3.ORDERS AND DELIVERY OF GOODS - You must place an order with Hunterstone by selecting goods and pressing the "Submit Order" button. Orders are deemed to be received by Hunterstone at the time of successful transmission of the order. Late Cancellation Fee: If you cancel an order after the Order Cut Off Time, Hunterstone may charge you and you must pay a late cancellation fee of $30. Delivery: Hunterstone will deliver the Goods to you at the Delivery Address within the time agreed with you. Hunterstone will not commit to delivery beyond the threshold of your home or office building. Threshold means the front door or a point beyond which entry into the interior of the building occurs. Authorised receipt of Goods: Anyone at the Delivery Address who receives the goods shall be presumed by Hunterstone to be authorised to receive the goods. Hunterstone may request that the person who receives the goods at the Delivery Address provide satisfactory evidence of proof of age. Hunterstone may refuse to deliver the Goods if the person receiving the goods is unable or unwilling to provide satisfactory evidence of proof of age. Hunterstone may refuse to deliver liquor to a person who is intoxicated or not of the appropriate legal age. Service fee: If required by Hunterstone, you must pay to Hunterstone the Service Fee (or such other fee as may be specified by Hunterstone) in respect of each order. The Service Fee covers your personal shopping, packing and delivery for an order, no matter how large it may be. Additional delivery fee: If there is no one at the Delivery Address or no one of appropriate age to receive and pay for the order when the order is delivered, Hunterstone may charge you and you must pay an additional delivery fee. Minimum value: There is a minimum value of $50 for each order. The minimum value excludes the Service Fee. Hunterstone may (in its absolute discretion) accept an order which is below the minimum value. The waiver of this requirement by Hunterstone in one instance will not oblige Hunterstone to accept an order which is below the minimum value at any other time. Non delivery of Goods: Where you believe that an item, which was ordered by you and which was in stock, has not been delivered and you wish to report the non-delivery or claim a credit for the value of that item, you must notify Hunterstone of the non-delivery no later than 24 hours from the end of the period during which the Goods were scheduled for delivery in order to lodge a valid claim.

4.RETURNS POLICY If you are not satisfied with the quality of the goods you have purchased, you may call Hunterstone Customer Care Centre on 1300 889 753 and a representative will assess your request for a replacement product, credit or refund of the purchase price. Credit for the value of any goods that you send back with the driver, items that we pick up from you or credits applied for any other reason (including customer service or promotional activity), will be applied to your next order where your next order is a greater value than the credit. Hunterstone credit will be valid for use one year from the date of issue. Any balance that remains will not be available for use after the expiry date. To check the expiry or balance of your credits call Customer Care on 1300 889 753 or email info@hunterstone.com.au Where you receive notice that you have a dormant account/s which is to be closed or consolidated with another active account, any valid credits from the dormant account will be applied to the active account.

5.PRICE OF GOODS AND PAYMENT Purchase price: The purchase price of the goods as shown on the Product List is the purchase price which is applicable at the time you view it. Total price of Goods: Goods in Your Order are charged at the purchase price applicable at the time you submit your order and as shown on the order confirmation, except:

1.if a good is out of stock, in which case you will not be charged for that good;

2.if you have given instruction that you will accept a substitute good, in which case the substitute good will be charged at the applicable purchase price at the time the substitute good is processed and scanned for your order; and

3.if you have ordered a good that is priced per kilo, in which case the actual purchase price for the good is calculated by Hunterstone after the good has been weighed and the purchase price charged will be the lower of the purchase price per kilo applicable at the time you placed your order and the purchase price per kilo applicable at the time your order is processed.

Tax invoice: Upon delivery of the goods, Hunterstone will provide you with a tax invoice specifying the total price for the goods, including credits applied and the Service Fee. Method of payment: At the time you place the order, online payment by credit card or customer account. Unless otherwise agreed, in order to receive the goods you have ordered, payment must be received by the selected payment method.

Online Payment by PayPal: You may pay for the goods at the time you place the order by providing your credit card details on the Hunterstone web site and Hunterstone will process your payment using your credit card ™ through PayPal.

The payment will be processed as we prepare the order for delivery, which in most cases will be the day of delivery but may be the day prior to delivery. If your credit card is declined by your financial institution, Hunterstone will not be able to guarantee delivery on the date or in the delivery window you selected and may contact you to make alternative delivery and payment arrangements. If you are not at the Delivery Address or organise a redelivery, the payment will be processed on the original date of the order. If the order is cancelled or refunded, the credit will be processed on the next business day. Hunterstone may decline to accept payment from you by credit card for any reason, and is not required to give reasons. If Hunterstone declines to accept payment from you by credit card, the order will not be processed and you will not be contacted. If you agree to make payment by another method that is acceptable to Hunterstone, Hunterstone may process the order or any further orders.

Customer Accounts: If you have an ABN registration, you may make an application to set up a customer credit account with Hunterstone. If your application is accepted, you will be required to sign terms and conditions which will include details in relation to payment methods. Terms and conditions of Hunterstone Customer Accounts will be provided to you upon request by contacting Hunterstone Customer Care Centre on 1300 889 753 or send an e-mail request to info@info.com.au. If your Customer Credit Account is either suspended or closed in accordance with the terms and conditions of the Customer Credit Account, this Agreement and the facility may be either terminated or suspended by Hunterstone.

6.OUT OF STOCKS AND SUBSTITUTION Hunterstone will not provide rainchecks in respect of Goods ordered by you. When completing your order, you will be invited to select a substitution option in respect of goods which are out of stock. Hunterstone will use its best endeavours to ensure that all goods ordered by you (and any agreed substitutes) are supplied to you. Hunterstone reserves the right to limit the sale of goods to reasonable or normal household quantities.

7.PACKAGING AND LABELLING OF GOODS Hunterstone aims to include in the Product List up-to-date pictures of the goods. At times, the picture of the goods on the Product List may differ from the goods actually supplied to you. Hunterstone does not warrant the accuracy of the information contained in the Product List and recommends that you read the labels on Goods carefully before consuming the goods.

8.INTELLECTUAL PROPERTY RIGHTS You acknowledge that Hunterstone or its related corporations own or are licensed to use all Intellectual Property Rights in Hunterstone, including any images, photographs or text which appears on the Hunterstone web site. You must not make any representation to the contrary and you must not use or copy Hunterstone in any manner which is inconsistent with the rights of the owner or licensee of such Intellectual Property Rights. You acknowledge that any trademarks or logos which appear on the Hunterstone web site are owned by or licensed to Hunterstone or its related corporations, and that you must not do anything to prejudice the rights of the trademark owner or licensee to such trademarks or logos.




Usage & Privacy Policy

1.RESPECTING YOUR PRIVACY Hunterstone Pty Ltd is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations. Our respect for our customers' right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles. This Privacy Policy sets out: • matters of which you should be aware regarding information we may collect about you; • our policies on the management of personal information; • generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information; • how you can check, update or delete your personal details; • our internet security procedures • cookies and how we use them to save you time • Hunterstone's compliance with applicable laws

2. WHAT PERSONAL INFORMATION DO WE COLLECT AND STORE? If you wish to browse the Hunterstone’s website, you are not required to enter any personal information, you will remain anonymous during your entire visit. To place an order with Hunterstone you must be a registered customer. So that we can provide the services you are requesting, during the registration process you will be asked your name, e-mail address, delivery address and phone number. At the time of registration you are invited to choose the different categories of information you wish to receive from us. To save you time and to make your shopping experience with us more enjoyable we keep a record of your shopping list. The shopping list is updated each time you place an order with us and can be accessed by clicking on, 'my shopping list'. Hunterstone takes measures to protect your personal information from unauthorised access, loss, misuse, disclosure or alteration. We also destroy or permanently de-identify personal information when you tell us that it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.

3. HOW IS PERSONAL INFORMATION USED? The personal information you supply to us allows us to provide you with the Hunterstone service you request. To save you time and to make shopping with Hunterstone easier, we store your details so that the next time you log onto our site, you do not need to re-enter that information. We may also use your personal information in other ways to provide you with superior service e.g. providing you with the information you requested us to send to you on registration. If you no longer wish to receive some or all of that information you can remove your name from our list by clicking on 'My Account' and making the necessary changes. Please note that in order to operate the website or deliver a service we may sometimes share your personal information with a sub-contractor e.g. the party who delivers your order. Where this is necessary we obtain their undertaking to comply with the National Privacy Principles for the Fair Handling of Information. Except to the extent that we engage contractors as noted above to assist us to provide a better service to you, we do not provide your personal information or mailing lists containing your personal information to any other organisations for their marketing purposes.

4. HOW CAN YOU CHECK AND UPDATE YOUR PERSONAL DETAILS AND PREFERENCES? You can view or change your personal information by clicking on, 'My Account'. The 'My Account' page contains a record of all the personal information you have provided to Hunterstone.

5. How can you remove your personal details from Hunterstone? You can remove your personal information from Hunterstone by sending an email to info@hunterstone.com.au, please allow 7 days for the completion of this request. Once removed, you will not be able to use Hunterstonewithout re-registering.

6. IS Hunterstone SECURE? To access your account information or to place an order your must log into Hunterstone with your username and password. Your username and password protect you against unauthorised access. You may, and we recommend that you do, change your password regularly. Hunterstone uses Secure Sockets Layer which encrypts your personal information and password before they are transmitted via the web. This ensures that your personal information cannot be read by others or tampered with en route.

7. WHAT ARE COOKIES AND HOW DOES Hunterstone USE THEM? When you first register with Hunterstone, we set a cookie on your computer. We use cookies to make your Hunterstone shopping experience easier. It saves you re-entering certain details each time you shop by recording your unique Hunterstone customer number. The customer number is then linked with our database that contains the information you supplied to us on registration. The cookie also assists us to remember the items you wish to purchase and lets us know the number of people using our site at any time. Cookies themselves will not tell us who you are.

8. DOES Hunterstone COMPLY WITH APPLICABLE LAWS? There are a number of pieces of legislation with which Hunterstone must comply, the main legislation is the Liquor Licensing Law, which prevents us from selling or supplying alcohol to a person under 18 years of age or to sell or supply alcohol to someone who is obtaining it on behalf of someone under 18 years of age. Liquor is available through Hunterstone however you will be required to show Proof of Age on receipt of these items. In some areas we are not allowed to deliver orders containing Liquor products between certain hours on Sundays.

9. MORE INFORMATION - More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at http://www.privacy.gov.au

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